At thirdeye coffee roasters, every bag is roasted fresh to order. Because coffee beans are a perishable product, we’re not able to accept returns or exchanges once it has left our roastery.
If something’s not right with your order – for example, it arrives in damaged packaging, you receive the wrong blend, or there’s an issue with your subscription – please get in touch with us at orders@thirdeyecoffee.nz within 7 days of delivery.
We’ll put it right as quickly as possible.
This policy does not affect your rights under New Zealand consumer law.
We have created this tool to help you find the perfect brew for you. Follow through the steps to determine your coffee needs.
